Refund & Return Policy

A GiftFive candle is a bridge of trust. We want you to feel the same peace when using our candles as we do when making them.

• Damages during Transit: Glass is fragile, but our relationship doesn't have to be. If your candle arrives broken or damaged, please email us at support@giftfive.com with a photo within 48 hours. We will send a replacement immediately, no questions asked.
• Returns: If you find that the scent doesn't resonate with your soul, we accept returns of unused, unlit candles within 14 days of delivery. As a small studio, we ask that you cover the return shipping costs.
• The GiftFive Promise: Our grandmothers oversee every detail, but if we’ve missed something, we will make it right. Your peace of mind is our highest priority.